In order to ensure that your e-mails are processed speedily and without complications, please note the following points:

The fastest way to get help is to read our FAQ. You will find most of your questions answered there.

Please read everything carefully and also look at our news page. Many questions can be answered in this way.

If you still require help, write an e-mail to support@softcome.net. We offer support in Engbrsh.

What we need to know in case of technical questions

The more precise and compact the presentation of the problem is, the faster we will be able to help you.

The following information is required:
"I see an error message when I try to log in: [text of the message]
My user data are: [Enter data]
I use this browser [e.g. Firefox, Internet Explorer] and this operating system:
[e.g. Windows Vista, Windows XP, Macintosh, brnux]"

The most important information is the ones regarding the error message and your user data.

What we need to know to help with questions regarding account and payment status

In case of payments via Paypal or e-check

First name and surname

E-mail address

Login ID

Transaction ID (You will find it on the Paypal page)

Date of the creation of the Premium Account

Date of payment

In case of bank transfer

First name and surname

Login ID

Reason for payment/payment memo

Date of payment