How can downloads be resumed? At this point, only premium members can resume interrupted downloads. They can use extensive server routines which also support the downloading of segments. This way, a file can be downloaded much faster in parallel to several streams, e.g. with the download manager. Please be aware that some download managers do not handle the download with several streams correctly and produce more traffic, which will be accumulated to your traffic.

The password for my premium account is not being recognized? Please make sure that you have tried your login information using following page: http://www.softcome.net//index.php/home/login If your cookies are not recognized, delete your cache and reload the page with the error message. Please check your browser settings, if cookies are enabled. A different possibility would be to try another browser. If you fail to log in, you have the possibility to use the password forgotten link where you can send the existing password to your registered email address. If your email address is not recognized, please contact our support team.

I still have 5 GB in my balance and want to download a file, I receive an error message. What is the reason? To use TrafficShare volume for a download through your own premium account, for technical reasons the TrafficShare balance needs to be more than 5 GB. For direct downloads, meaning the direct offering of your files, no minimum balance is required. For this alternative even the last 5 GB are automatically used.

What is a verified premium account? We offer customers the chance to become verified. By doing this you have full control of the information you store on Our Site. Especially bands, media cooperation's, agencies that promote games, film and music material profit from the verified premium account. With the verification of your account, your files are protected, especially for accidental deletion by our abuse department, which usually needs to take action upon suspicion of and report of breach of copyright. With the account verification you confirm that content saved in your account is used in a manner in which there is no need for Our Site to confirm possible rights violation.